IVR system & technology | telecomhosting services

IVR system can normally handle and service high volume of phone calls. With an interactive voice response system, business can reduce costs and improve customer experience as interactive voice response system allow callers to get information they need 24 hours a day without the need of costly human agent. An IVR system is to allow customer to serve themselves by automating the calling process. The technology uses either touch tone or speech recognisation technology to answer customer question, handle their request in the right direction. An IVR system is an automated phone system that greets and directs callers based on caller’s response. While system like these were once only used by large companies that received massive amount of calls on a daily basis, small business are now jumping on board and seeing just as many benefits.

There are two type of IVR system: Inbound and outbound. In bound IVR system are used to automate the calling answering process. The most common use for inbound IVRs is call routing, according to hunter.  

With an IVR system any one can set up survey polls, appointment remainders, payments and more for inbound & out bound use. Customer interacts using a simple key press. We can even set it up for you. IVR system allows you to connect with your customer like never before.

Telecom hosting service will provides you deteriorating IVR solution and, in the process, increases customer satisfaction, reduces cost and improves your ROI. We are deducting to provide complete, relevant and easy-to-use IVR solution to our customer. Contact us today to discuss cost effective ways to improve your IVR system.

Call forwarding service systyem | telecomhosting

                                           

Call forwarding allows you to forward all of your incoming calls to another phone number. 

With the help of call forwarding you can get your calls even if you are away from home. If you’re on vacation, forward your call to your cabin for the weekend. If you are working day and night forward your calls to your office. You can also set up call forwarding to automatically forward all calls to another numbers. Call forwarding is included with all plans and is also known as “immediate call forwarding” & busy transfer. With a comprehensive call forwarding system you can start growing your business on a global scale today.  

More about call forwarding: 

call forwarding allow you to manage calls from anywhere, Easy call forwarding keeps your business connected, Discover call forwarding with receptionist, automatically forward incoming voice calls to one or more phone numbers, Employees are no longer forced to wait at their desk when expecting incoming calls, ensure the call is answered as quickly as possible.

An advance call forwarding system takes only few minutes to active and once your account is up and running, you can add additional line, program call forwarding or cancel your subscription at any time. To learn more about how call forwarding works contact us.

Voice response service | telecom hosting service

A Voice response system is a specialized technology which responds to voice commands without assistance from a person. VRS provide callers with a range of automated options, allowing them report specific information.

Here are few tools (FreePBX, Asterisk or TriBox) which is powerful and great advocacy.

Once VRS system set up & configured information will automatically distributed to and collated from incoming caller. Another use of voice response system is for record keeping. Certain software can make data entry voice activated, allowing the user to enter data without using their hands.

 Advantages from IVRS using system:-

§  Increase customer service efficiency

§  Increase first contact resolution

§  Increase agent and company efficiency

§  Reduce operational cost

§  Increase professionalism

§  Increase customer satisfaction

§  Web assistance

So, these are the general benefits of having IVRs or VRS in your office.

The recent advance in voice response system business can save on labor and better use of employee resource, while still serving their client’s need.

 VRS system provides number of features which make your tasks easy. Voice response system allow caller to speak their request, instead of punching in the punching number on their phone keypad. There are many benefits that any companies can achieve by including VRS technology in their office or company.   

Interactive voice response fast telephony technology

                                          Interactive voice response

Interactive voice response system is an automated telephony technology that allows customer to interact with callers, gather information and connect call to appropriate recipient. An IVR system provides choice to select option by pressing digit. The press of digit on the telephone keypad sends a DTMF tone to the company host system which than select appropriate action according to digit press. IVR basically handle high volume of phone call, through this business can reduce cost and improve customer experience. Interactive voice response allow caller to get information they need 24 hour a day without the need of costly human agents. Interactive voiceresponse system helps company to reduce their labor costs by using automated system to answer routine queries by customer.

Interactive voice response system also be designed to recognize human voice & respond accordingly. Depending on the need of any business & the type of system used, IVR may consist of hardware and software. In some cases, if the IVR is being hosted in an external data centre just need the data connectivity.

Uses of IVRs:

Interactive voice response can be used to automate just about any task. If business data reside on any kind of database (MYSQL, Oracle, Access, FoxPro, Even excel ETC.) IVR can read and write it.We all are living in a digital technology where people can make use of certain technologies to let go for manual tasks that can systematically have cut cost. IVR technology can further improved as there are still some misses depending on how the machine captures the voice of customers. Thus, instead of hiring people to respond to people, companies can just buy into the idea of IVR and automate the whole processes.

ivr | interactive-voice-response | I-V-R :: Telecom Hosting Services

                    Interactive voice response     

Telecom hosting service delivering great customer experience is about simplifying and streamlining your business process to reduce customer effort throughout call. 

We ensure all calls are 100% recorded in our web based call log panel in real time. Our IVR service is a web based panel with detail call log panel. Your entire call conversation along with any voice mails are automatically recorded into our cloud based IVR system.

We provide complete turnkey IVR development service and interactive voice response program development.

Interactive Voice Response or IVR is a telephone technology that allows customers to interact with the company’s host system through configurable voice menus in real time by using DTMF tones.

All IVRsystems are capable of playing audio & collecting digits from the caller. Replacing the touch-tone interface with a voice interface requires additional software & significantly increases the expense of the platform.

IVR service providing is our business-it is all we do and we do it well. We strive to deliver value to our customer through the development of leading edge IVR application, IVR technology and IVR service.

        Telecom hosting service allows you to:-

• Manage your IVR application development time and optimize you developer’s productivity with our IVR tanning and IVR application review services.
• Maximize customer satisfaction with voice recognisation and IVR turning services.
• Optimize your developer’s productivity with IVR service.
• Eliminating the need for costly infrastructure with IVR hosting.

At telecom web hosting our mission is to create a unique service to meet customer need and deliver that service as efficiency and effectively as possible.

 Contact Info Are Below:

Email: support@telecomhostingservices.com

Toll Free: (866) 549 0093