IVR system can normally handle and service high
volume of phone calls. With an interactive voice response system, business can
reduce costs and improve customer experience as interactive voice response
system allow callers to get information they need 24 hours a day without the need
of costly human agent. An IVR system is to allow customer to serve themselves
by automating the calling process. The technology uses either touch tone or
speech recognisation technology to answer customer question, handle their
request in the right direction. An IVR system is an automated phone system that
greets and directs callers based on caller’s response. While system like these
were once only used by large companies that received massive amount of calls on
a daily basis, small business are now jumping on board and seeing just as many
benefits.
There are
two type of IVR system: Inbound and
outbound. In bound IVR system are used to automate the calling answering
process. The most common use for inbound IVRs is call routing, according to
hunter.
With an IVR system any one can set up survey
polls, appointment remainders, payments and more for inbound & out bound
use. Customer interacts using a simple key press. We can even set it up for
you. IVR system allows you to connect with your customer like never before.
Telecom hosting
service will provides you deteriorating IVR solution and, in the process,
increases customer satisfaction, reduces cost and improves your ROI. We are
deducting to provide complete, relevant and easy-to-use IVR solution to our customer.
Contact us today to discuss cost effective ways to improve your IVR system.
